180 emails a day — today the CEO reads 8.
A managing director with 180 emails a day, 70% of it CC noise and status pings. The agent sorts, answers where allowed, escalates what matters — and delivers a briefing in Notion each morning.
- Year
- 2026
- Industry
- B2B services
- Stack
- LangGraph · Gmail API · Notion
- Duration
- 2 weeks
- Status
- Live · production
A 60-employee service firm, MD deep in day-to-day operations. 180 emails/day, 4 h of reading without a single decision made. Customer requests got buried under status pings, newsletters and CC loops.
- 180 emails/day · 70% “FYI only” · 20% answerable · 10% decision-relevant
- 4 h daily reading time with no measurable output
- Customer emails waited ~11 h for a reply — lost deals not measurable but felt
- No system for “read later”, “forward to team”, “decide myself”
Email Agent · inbox triage
Ø Zeit-Ersparnis
Avg. 3.5 h saved per day
Sechs harte Zahlen. Aus den Live-Dashboards des Kunden, gemessen über die ersten Monate nach Go-Live. Kein Marketing-Number-Massaging — Roh-Output aus dem Agent-Log.
emails/day for the CEO
of 180 inbound
reading time saved
per workday
categorization hit rate
measured over 4 weeks
avg. response time customer emails
was 11 h
missed customer requests
since go-live
auto-answered routine emails/day
no human touch
I used to need an hour in the morning to know what mattered. Today I open Notion, read 8 lines, and know what’s on fire. My inbox is finally just a tool — not a task anymore.